WhatsApp collects limited metadata but not the content of messages due to end-to-end encryption. However, when you use the Business API, Meta (Facebook) can access interactions to improve services. Businesses must inform users how their data is handled.
Disclosing Your Data Use
If you store customer contact information or iceland phone number list message logs, you must disclose that to users. Provide a privacy policy that outlines what data is collected, for what purpose, and how it’s protected. Transparency is key to maintaining user trust.
Integrating Privacy Into Customer Conversations
Add disclaimers like “Your data will not be these platforms offer access shared” or “Click here to read our privacy policy” during onboarding or first interaction. Make opt-out options visible. Clear consent is more likely when privacy policies are accessible and simple.
Consequences of Ignoring Privacy Rules
Failure to follow WhatsApp’s privacy terms can result china numbers in business account suspension. Additionally, you could face fines under privacy laws in your region (such as GDPR or CCPA). A privacy-first approach keeps your brand safe and customer-focused.
